Što je softver kontaktnog centra?

Softver kontaktnog centra je tehnologija koja šalje kontakte korisnika na različite kanale (npr. E -poštu, telefon, chat uživo, društvene medije i drugo) predstavnicima korisničke službe. Povećava učinkovitost i produktivnost kontaktnog centra.

Kontakt centar dio je organizacije koja se fokusira na interakciju s klijentima. Kontakt centar također pruža izvješća o ključnim mjernim podacima. Korisnici mogu postaviti neka pravila kako bi agentima olakšali rješavanje određenih vrsta upita i problema.

Frequently Asked Questions

What is contact center software?
Contact center software is a technological tool that increases the effectiveness and efficiency of the customer service team. Thanks to the use of such software, the contact between the customer and the customer service agent is easier and more efficient.
Does LiveAgent provide contact center software?
LiveAgent is primarily a software for contact centers. It provides multichannel contact center solutions for help desks, offering features such as support for phone calls, mailboxes, chats and social media. This comprehensive software enables better contact with the client, ensuring a seamless customer service experience.
What are the must-have contact center software?
A good software for the customer service center should have an automatic call distributor. Thanks to this functionality, the client will quickly find the right agent. The second important feature is multi-level IVR which allows callers to easily select the section they want to contact. A useful feature is to route clients to agents according to their skills and create custom connection queues that allow them to connect to the appropriate agents. An unquestionable advantage of the customer service center software is the possibility of synchronization with CRM and other business tools.

Nazad na Rječnik Kreirajte račun besplatno

Ako želite saznati više o tome kako usluga kontakt centra može unaprijediti vaše poslovanje, pročitajte naš članak o kontakt centru kao usluga. Ovdje ćete naći informacije o vrstama kontakt centara i njihovim prednostima.

Također, možda vas zanima razlika između kontakt centra i pozivnog centra. Ovaj članak objašnjava primarne razlike i značajke koje svaki od ovih centara nudi.